The Jaded Tech

The techie voice of frustration

Archive for August, 2009

That’s not fair!

Posted by The Jaded Tech August - 26 - 2009 - Wednesday 1 COMMENT

There are many things we experience while we live. The love of a mother, the playfulness of a kitten, the wonder of a child. These are things to behold should you be fortuneate enough to live in a country where such experiences are available to anyone and everyone. These things are quite often forgotten as you grow up and become ‘educated’ in ‘the system’. This systems does not teach you to think, it only teaches you to memorize. And don’t you DARE question authority! Sigh, I see this every day. When I worked as a contractor for an IT company, I was doing it under my corporation. There was a certain tax that if I made less than $X amount, I didn’t need that tax registration number. So after 8 weeks the company I was working through asked for my number…again. When I started they asked for it and I told them then that my corporation has never been used and in the 6 month duration of this proposed contract I would be making less than the required amount. They said nothing and let me go on my way. 2 months into the contract they ‘tell’ me I need this tax registration number. I pushed back asking them to prove it. I spoke with the Gov’t and they said there is no requirement for me to need one and that they don’t enforce it (as this stupid company was claiming). The company said they’d pass it onto their legal department. 2 more weeks go by and they push again. This time claiming that their accountants said they need it. (Funny, two weeks ago they told me it was the Gov’t and now it’s not….). I stated my reasons again why I don’t need it and am not interested in getting one (it is purely voluntary if I make less than the required amount). I simply asked them to provide me with the legal proof that I am required to have this registration number. The best they could come up with was “Well, it’s just our policy…”. Their policy doesn’t override Gov’t regulations.

See, you are not allowed to think. When you do, they will throw everything and ANYthing at you to get you to bend to their will. They don’t like change, they don’t like challenges to the ’status quo’. Well, it’s people like me that will challenge this to the end of my days. I am simply not some sheep or lemming that follows blindly. I am at the forefront of society paving the way for those who are still ’sleeping’ while they go about their daily lives.

Here are some prime examples of this:

I tell this guy to go log into his account and then go to ‘manage products’ to see his products. He replies “I don’t see it under manager serial numbers.”

Umm….yeah…..and if you missed that….then you are asleep. Read that again.

Here’s another pristine example:

We have a rule for closing support requests if there is no response from the person who submitted it. So I get this record, I reply with a request for more information. 4 days later and no response. So I sent out a “we’re sorry you were unable to respond in a timely manner…” type of letter and close the request. I _then_ get a response “I was out of the office for 4 days and you close my request. That’s not fair.” Dude, you are compaining because you don’t have time to fix a problem you wanted fixed? Call us when you really want to fix your issue…..while you’re at it… call a shrink too, aparently you need a ‘reality adjustment’to help your perspective on the world.

Geeze, I keep picturing this 13 yr old girl being told to ‘go to her room with no internet’ and her whiny reply being “That’s not fair!”

There have also been times when it’s easier to use an abaccus rather than counting software upgrade paths and support entitlement for licenses licenses with this oen company I worked for. See….now THAT’S not fair to torture your clients and support staff with such confusing BS ;)

So, you think your a Pirate eh?

Posted by The Jaded Tech August - 21 - 2009 - Friday 3 COMMENTS

Being a Pirate ain’t what it’s cracked up to be any more. Let’s define the traditional term first:

PIRATE. A sea robber, who, to enrich himself by subtlety or open force, setteth upon merchants and others trading by sea, despoiling them of their loading, and sometimes bereaving them of life and, sinking their ships; Ridley’s View of the Civ. and Eccl. Law, part 2, c. 1, s. 8; or more generally one guilty of the crime of piracy. Merl. Repert. h.t. See, for the etymology of this word, Bac. Ab. Piracy

Source: Bouvier’s Law Dictionary, Revised 6th Ed (1856)

So, the modern term does truly apply here does it? But hey, let’s take an old term and twist it so that those who fall under the establishment’s decision or radar, will be branded as such. This usually happens when a language doesn’t have the right words to properly describe something.

What gets me is how far they will push this concept and to what extent they will go to prove they have a valid term and claim against those that oppose them. Take

I don’t know, I just clicked ok

Posted by The Jaded Tech August - 19 - 2009 - Wednesday ADD COMMENTS

There are many types of people that the ‘tech support industry’ really can’t stand dealing with.

You have the type that say

“I got an error message.” and when you ask “Ok, what did it say?” they reply “I don’t know, I just clicked ok. What do I do next?”.

These you want to just throttle their air-passage bandwidth to nill!

Then you have your polar opposites.

“I got an error message.” and when you say “Ok, hit the escape key.” and they reply “Oh wait wait now, slow down……where’s that?”

These ones you want to give them a system that more to their speed.

Those types are part of sub-groups from the globally regional people that I have dealt with over the years. Being in Canada there is a group that every single tech cant’ stand…….Quebec. There is such an attitude that it’s unbelievable. It’s like “We have to call English Tech support….pfft….what do they know…..they only speak English…..they can’t help me…”. These idiots actually have the audacity to insult techs on the phone in french! I was working for a company and the girl beside me knew French but would not speak it because of the problems dealing with Quebec clients. She put this client on ‘hold’ (which was actually mute….a word to the wise to you people calling support….pay attention here…). While on ‘mute’ this my fellow workmate said “She just called me an idiot!” See, the clueless client thought we couldn’t hear her and so voiced her displeasure at our ‘obvious’ incomeptence. It was funny when my workmate went back and asked “Did you just call me an idiot?”. Geeze.

At the company I currently work for, each client has the ability to manage their own products and who they can allow/remove access to. I get this request from this clown to add him to some products(and the primary manager) and remove this other guy. I add him to the product and then get him detailed steps on how to manage them (i.e. click here, click here and then click there, done). He says he doesn’t have the ‘remove button’ and sends me a screen shot. What is totally mind blowing is the fact that this guy does not send me a whole screen shot…..he sends me a screen shot that is cut off RIGHT ABOVE where the buttons are! Buddy is so dumb that he believes that “I’ll just send him a screen shot and not show the remove button and he’ll believe that I can’t actually do it….”. Seriously?? I send him back a screen shot WITH the button showing then closed the case.

It is absolutely stunning that someone tries to pull such dumb-ass stunts over the people who are trying to help them. As bad as cliches like ‘dumb Americans’ are, I can tell you….from dealing with people all around the world here, it is the Americans who are usually the worst to deal with. Actually, there is one group is more annoying….the American Sales Guys for this company. Call them a sub-group if you will, but damn people. It’s no wonder you love Canadians and their ingenuity so much because y’all are dumb as stumps most of the time!

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About us

Having been active around technology for almost 30 years, and seeing many people failing to grasp both it’s importance as well as it’s basic usage, I decided it was high-time to show the world how idiotic they can be. People simply need to have a bigger vision of the tools that have been given to them.